This study brings together key data and statistics on business and consumer use of Instant Messaging (IM), Mobile Messaging (i.e. Mobile Instant Messaging or Chat) and Mobile Texting, including:

• Instant Messaging – Worldwide Users & Accounts, Breakouts by Enterprise and Public IM Accounts, IM traffic growth forecast, Average number of IMs sent/received per User/Day, Average User Time spent on IM/Day
• Public IM – Business vs. Consumer Users and Accounts, Breakouts by Region, Business Size, Four-year Forecasts
• Enterprise IM – Users and Accounts, Breakouts by Region, Business Size, Four-year Forecasts
• Mobile Messaging – Users and Accounts, Four-Year Forecast, Breakout by Region
• Mobile Text Messaging – Business and Consumer messages set/received per User/Day

This report is intended for Organizations, Vendors, and Investors who need to make informed decisions about Instant Messaging use by business and consumer users.